Members of OTOAI (including associate members) must
1. Act with integrity, competence, diligence, respect and in an ethical manner with the public, clients, prospective clients, employees and colleagues in the travel industry and other participants in the global travel, aviation, and hospitality markets.
2. Place the integrity of the travel industry and interests of the clients above their own personal interests.
3. Use reasonable care and exercise independent professional judgement when conducting need based travel analysis, making travel recommendations, travel arrangements and engaging in other professional activities.
4. Practice and encourage others to practice in a professional and ethical manner that will reflect credit on themselves and the industry
5. Promote the integrity and uphold the rules governing travel industry
6. Maintain and improve their professional competence and strive to maintain and improve the competence of other travel industry professionals
Standards of Professional Conduct
a. Knowledge of the Law
Members must understand and comply with all applicable laws, rules, and regulations (including OTOAI Code of Ethics and Standard of Professional Conduct) of any government, regulatory organization, licensing agency, or professional association governing their professional activities. Members must not knowingly participate or assist in and must dissociate from any violation of such laws, rules, or regulations.
b. Independence and Objectivity
Members must use reasonable care and judgment to achieve and maintain independence and objectivity in their professional activities. Members must not offer, solicit, or accept any gift, benefit, compensation, or consideration that reasonably could be expected to compromise their own or another’s independence and objectivity.
Members must not knowingly make any misrepresentation relating to travel arrangements, recommendations, actions or other professional activities.
Members must not engage in any professional conduct involving dishonesty, fraud or deceit or, commit any act that reflects adversely on their professional reputation, integrity or competence.
2. Integrity of Travel Industry
a. Market Manipulations
Members must not engage in practices that distort prices or artificially inflate volume with the intent to mislead market participants.
3. Duties to Clients
a. Loyalty, Prudence and Care
Members have a duty of loyalty to their clients and must act with reasonable care and exercise prudent judgment. Members must act for the benefit of their clients and place their clients’ interests before their own interests.
b. Fair Dealing
Members must deal fairly and objectively with all clients when providing travel advice, making recommendations, making reservations or engaging in other professional activities.
c. Communication with Clients
When communicating information, members must make reasonable efforts to ensure that it is fair, accurate and complete.
d. Preservation of Confidentiality
Members must keep information about current, former and prospective clients confidential unless:
i. The information concerns illegal activities on the part of the client or prospective client,
ii. Disclosure is required by law, or
iii. The client or prospective client permits disclosure of the information.
4. Duties of Employers
a. Responsibilities of Supervisors
Members must make reasonable efforts to detect and prevent violations of applicable laws, rules, regulations, and the Code and Standards by anyone subject to their supervision or authority.
5. Conflict of Interest
a. Disclosure of Conflicts
Members must make full and fair disclosure of all matters that could reasonably be expected to impair their independence and objectivity or interfere with respective duties to their clients and prospective clients. Members must ensure that such disclosures are prominent, are delivered in plain language and communicate the relevant information effectively.